How to Easily Cancel Your Path Social Subscription

Understanding Path Social and Its Subscription Model

Path Social is an increasingly popular online therapy and psychiatry platform that offers users access to licensed therapists and psychiatrists through video sessions. One of the standout features of Path Social is its flexible subscription-based pricing model that allows users to purchase plans ranging from $150 per session to $275 per month for weekly sessions.

This affordability and accessibility has made online therapy through Path Social an attractive option for many people seeking mental health support. However, one common question that arises is: how do I cancel my Path Social subscription if I no longer wish to continue services?

Why You May Want to Cancel Your Path Social Subscription

There are a few common reasons why someone may want to cancel their Path Social subscription:

• You feel you no longer need therapy or psychiatry sessions
• You want to take a break from sessions
• You can no longer afford the subscription fee
• You are unsatisfied with the services received
• You found a provider you like better outside of Path Social

Regardless of the reason, Path Social makes it relatively easy for users to cancel their subscription. However, the specific steps depend on the type of subscription plan you initially signed up for.

How to Cancel Your Path Social Subscription Step-By-Step

Canceling a Monthly or Quarterly Subscription

If you signed up for a monthly or quarterly recurring subscription plan, following these steps to cancel:

1. Log into your Path Social account and go to the "Settings" section
2. Click on Subscription in the left sidebar
3. Select Cancel Subscription and then Confirm Cancellation on the pop-up
4. The cancellation will take effect at the end of your current billing cycle

With monthly and quarterly plans, there is no long-term contract so you can cancel anytime. Once you cancel, you will still have access to the platform until your next billing date when the account will automatically close.

Canceling an Annual Subscription

If you pre-paid for an annual subscription, the steps are mostly the same:

1. Access your Settings then Subscription
2. Click Cancel Subscription
3. Select Refund my Remaining Balance on the pop-up window

Since annual plans are pre-paid for a 1 year term, Path Social will refund you the remaining account balance if you decide to cancel early. This is usually refunded within 3-5 business days to your original payment method.

Additional Cancellation Options

Path Social also gives you the option to pause or temporarily disable the account for 1-3 months instead of fully closing it. This allows you to take a break without losing your provider relationship or account details.

You also have the choice upon cancelling to download your medical record or have it transferred to an external provider if you intend to continue therapy elsewhere.

Troubleshooting Problems When Cancelling

The cancellation process through Path Social is typically quick and straightforward. However, sometimes issues may arise, including:

Problem: Getting Charged After Cancelling

This can happen if you cancel midway through your billing cycle. The platform commits to providing full access until the next billing date, so charges after cancellation may be legitimate. Check your settings and cancellation confirmation to see the exact date fees will stop.

Problem: Not Getting Refund for Annual Balance

It can take 3-5 business days to process and return an annual balance refund. If it has been over 5 business days, reach out to Path Social support to investigate.

Problem: Can't Access "Subscription" Section

Ensure you are logged into the correct account that holds the subscription. Use password reset if login access is blocked. If the billing section is still not visible, this may mean someone else setup the subscription or payments are handled by a third party.

For any other issues cancelling your Path Social account, your best path is to directly contact customer support. They can look into problems and process cancellations for you.

Alternatives to Cancelling Your Path Social

While cancelling is the right choice for some looking to end their subscription with Path Social, there are a couple alternatives worth considering first:

Temporarily Disable Account

As mentioned earlier, you have the option to temporarily disable or pause the account for 1-3 month intervals, without losing data. This puts sessions on hold during a vacation, job transition etc.

Change Providers on Platform

One major benefit of Path Social is access to over 350 licensed therapists and psychiatrists. If you are unsatisfied with your matched provider, you can make unlimited switches to find someone new.

Changing who you see on Path Social can resolve many problems before needing to fully close and cancel your account.

What Happens After Cancellation

Once you successfully cancel your Path Social subscription through the billing section, here is what happens:

• You will have continued account access until your paid period runs out
• Any annual subscription balance gets refunded within 3-5 business days
• At next billing cycle, your account will automatically close
• Your medical history remains private but can be transferred out

While subscription and payments stop, your medical record history will always be maintained privately and securely by Path Social after leaving the platform. Overall, the cancellation process with Path Social aims to be simple, flexible, and patient-focused based on your need.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.