How to Reset a Withings Smart Scale - Fix Syncing, Clear Data

Resetting Your Withings Smart Scale

Withings smart scales are a popular option for tracking weight and body composition metrics from the comfort of your home. These Bluetooth-enabled scales sync your data with the accompanying Health Mate app to monitor progress toward your fitness goals.

Like most smart home devices, Withings scales can occasionally encounter technical issues that may require resetting the device. Resetting can allow you to troubleshoot problems, clear out faulty data or reconnect a scale that is having syncing problems.

Read on to learn the steps for resetting different models of Withings scales back to factory default settings. Well also cover some common troubleshooting tips for your Withings scale.

Why Reset Your Withings Scale?

Here are some of the main reasons you may want to reset your Withings scale:

• Resolve syncing problems between scale and app
• Clear out questionable or inaccurate readings
• Fix issues with guest user profiles
• Prepare scale for a new owner
• Troubleshoot error messages or other glitches
• Clear scale memory before a weigh-in

When to Avoid Resetting

Resetting your Withings scale means youll lose all previous data stored on the device. Avoid resetting if you want to:

• Maintain your weight history and progress
• Keep existing user profiles and settings
• Not have to reconnect and resync scale with Health Mate app

Unless you have a specific technical issue, resetting usually isnt necessary for ongoing normal use of your Withings scale.

How to Reset Withings Smart Scale Models

The steps for resetting your Withings scale back to factory default settings depends on which model you own. Here are the basic reset instructions for current and older Withings scale models:

Withings Body Smart Scales

The latest generation of Withings scales include the Body, Body+, Body S, and Body Cardio scales. To reset these models:

1. Open the Health Mate app and go to the Devices tab.
2. Select your scale then tap on the gear icon in the upper right.
3. Scroll down and select Reset.
4. Confirm reset by tapping Reset on the pop-up message.

Withings Body Composition Scales

For other newer model scales like the Body Composition, Body Cardio Wi-Fi, and WS-50 scales:

1. Turn on scale and step on it.
2. Tap and hold both hands on the scales electrodes for about 15 seconds.
3. Display will show RESET meaning the reset is complete.

Withings WS-30 and Earlier Models

To reset older models like the WS-30, WS-20 or WS-11:

1. Remove batteries from the scale for 30 seconds.
2. Press and hold the Reset button on the battery compartment while reinserting batteries.
3. Keep holding reset button for about 10 seconds until you see RESET appear.

What to Expect After Resetting

Once you complete the factory reset process, here's what to expect:

• All previous scale data like weight history will be erased.
• Any added user profiles will be deleted.
• Scale settings will revert to original default settings.
• Youll need to re-add the scale and sync it to the Health Mate app.
• Your first new weigh-in will establish a new starting weight.

Syncing Your Reset Scale

After resetting, youll need to add your Withings scale again in the Health Mate app so it will start syncing your weigh-ins.

Open Health Mate and tap + in the Devices tab. Select your Withings scale model and follow the on-screen instructions to sync. Position the scale on a hard, even floor and step on to connect.

Connecting to Wi-Fi Network

If you have a Wi-Fi-enabled Body Cardio or WS-50 model, youll also need to reconnect the reset scale to your wireless network:

1. Stand on scale to wake it up.
2. In Health Mate, go to Devices then your scale.
3. Tap Connect to Wi-Fi and follow prompts.
4. Enter your Wi-Fi password when asked.

Re-adding User Profiles

To build back your previous user profiles, open Health Mate and go to Body Settings from the Devices tab. Tap Add User to recreate old profiles or create new ones.

You'll need to step on the scale again for each new profile to sync it with your weight and body composition metrics.

Troubleshooting Common Withings Scale Issues

Before factory resetting your Withings scale, you may want to try some basic troubleshooting steps to fix common problems:

Syncing Problems

If your scale fails to sync weigh-in data with the Health Mate app, try:

• Force quit and restart the Health Mate app.
• Check Bluetooth is enabled on your smartphone.
• Move scale and smartphone closer together.
• Remove and re-add scale in Health Mate app.
• Check batteries if scale wont turn on.

Inaccurate Readings

For weights or body composition measurements that seem way off:

• Make sure scale is on hard, even floor.
• Calibrate scale in Health Mate app.
• Clean electrodes on scale with soft cloth.
• Weigh yourself holding weight in your hands to isolate the issue.

Guest User Issues

If a guest user profile shows incorrect data or you want to delete it:

• Have original user weigh first to wake up scale.
• Guest steps on second and weighs again to create new profile.
• Or delete entire user to remove.

Other Errors

For error messages or glitches when using your Withings scale:

• Try removing batteries and power cycling scale.
• Check Health Mate app for latest firmware updates.
• Restart your connected smartphone.
• Forget the scale then reconnect in Health Mate.

When to Contact Withings Support

If youre still experiencing technical problems after trying troubleshooting tips and resetting your scale, reach out to Withings support for help.

You can contact them via email through their support form. Live chat is also available during certain hours.

Make sure to have your Withings scale model number and Health Mate login details available when you contact them. This will help expedite resolving your scale issues.

Withings may recommend additional troubleshooting steps specific to your scales problem. Or if your device is under warranty, theyll arrange a replacement scale if needed.

Resetting Other Smart Scales

While the reset process differs across brands, the general steps to factory reset other Bluetooth smart scales are:

Garmin Index S2

1. Go to Settings in Garmin Connect app.
2. Select Device Settings, then your scale.
3. Choose Factory Reset to erase data.

Fitbit Aria 2

1. Open the Fitbit app and tap your profile.
2. Go to Manage Your Devices.
3. Select your Aria then Factory Reset.

Eufy Smart Scale

1. Go to profile tab in EufyLife app.
2. Select your scale then tap the gear icon.
3. Choose Factory Reset and confirm to erase data.

Maintaining Your Withings Smart Scale

Follow these tips to keep your Withings scale running smoothly:

• Replace batteries every 12 months or when low battery indicated.
• Clean electrodes regularly with soft cloth.
• Update firmware when prompted in Health Mate app.
• Occasionally calibrate scale for accuracy.
• Weigh yourself consistently under same conditions.

Knowing how to reset your Withings smart scale can help troubleshoot pesky issues and get your weight tracking back on track. But avoid over-resetting the device since it erases all historical data.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.