Troubleshooting Tips for Resolving Jabra Hearing Aid Issues

Understanding Jabra Hearing Aids and Potential Issues

Jabra is a popular brand for wireless headphones and communication devices. More recently, they have begun offering hearing aids as well. As with any electronic device, Jabra hearing aids can sometimes encounter problems. Learning the basics of how they work and potential troubleshooting steps can help users resolve common issues.

How Jabra Hearing Aids Function

Modern hearing aids like those from Jabra utilize digital audio processing to amplify sounds selectively based on a user’s specific hearing loss profile. Tiny microphones inside the device pick up ambient sounds which are then analyzed by a digital processor.

This processor filters and amplifies the audio signals to make speech and other important sounds more audible for the hearing aid wearer. The enhanced audio is then delivered into the ear through a tiny speaker inside the hearing aid.

Jabra hearing aids include features like noise reduction technology to dampen background sounds, directional microphones to amplify voices from the front, and wireless connectivity to stream audio from smartphones and TVs.

Common Jabra Hearing Aid Issues

While Jabra hearing aids are designed for reliability, some common problems can arise such as:

• Difficulty hearing or intermittent sound despite charged batteries
• Excessive whistling or feedback from the hearing aids
• Connectivity problems with wireless functionality
• Ear pain or discomfort from the fit and positioning
• Blocked speakers or microphones due to earwax or debris

Troubleshooting based on the specific symptom can help identify solutions. Consulting Jabra customer support and discussing with a hearing professional may also be warranted.

Troubleshooting Steps for Jabra Hearing Aid Issues

If your Jabra hearing aids experience problems, try these basic troubleshooting tips before contacting support:

Intermittent or Reduced Sound

If your hearing aids cut in and out or have reduced amplification, first replace the batteries with fresh ones. Jabra batteries typically last 5-8 days so regular replacement is needed. Check that the batteries are inserted properly based on polarity markings.

Inspect your hearing aid speakers and microphones for blockages from earwax or debris which could muffle sounds. Use a soft brush or cloth to gently clean visible ports but avoid inserting anything inside. Moisture can also sometimes temporarily reduce audio so allow hearing aids to fully dry out.

Excessive Whistling/Feedback

Feedback with Jabra hearing aids produces an uncomfortable whistling or buzzing noise. This usually arises from a poor fit which allows sound leakage. Consult your hearing professional to have your hearing aids properly adjusted and fitted inside your ears.

You can also try manually adjusting the domes and tubes to improve the seal inside your ear canals when feedback occurs. Just take care to follow insertion guidelines to avoid injury.

Wireless Connection Issues

If your Jabra hearing aids won’t connect wirelessly to your smartphone or tablet, start by re-pairing the devices. On your phone, delete existing Bluetooth pairings then enable pairing mode again. Activate Bluetooth pairing on your Jabra hearing aids as well. Walk through the connection prompts once more until successfully linked.

Also check for interference from other wireless electronics or larger obstructions which can disrupt Bluetooth signals. Turn off nearby electronics and clear any major obstacles. Then try re-pairing while in closer proximity before slowly increasing the wireless range.

Ear Pain or Discomfort

Some mild discomfort while adapting to wearing hearing aids is normal initially but sharp ear pain indicates fit problems. Consult your hearing healthcare professional if pain persists or increases while wearing your Jabra devices.

Carefully check the position inside your ears, adjusting the domes and tubes to alleviate pressure points. Loosen any retention locks or bands which secure hearing aids over and behind ears. Schedule adjustments so ear molds can be refit by an audiologist if pain continues.

When to Call Jabra Hearing Aid Support

After trying applicable troubleshooting, call 1-800-327-2230 to reach Jabra’s 24/7 customer support if issues continue with the operation of your hearing aids. Support options include:

• Additional remote troubleshooting
• Software updates, patches & repairs
• Warranty & replacement processing
• User settings adjustments

Technicians can run diagnostics, adjust programming tailored to you, and arrange replacements if necessary. Note that adjustments require a licensed hearing professional so options without visiting an audiologist may be limited.

Consulting a Hearing Specialist for Ongoing Support

While Jabra provides helpful troubleshooting and technical assistance for their hearing aids, working closely with your hearing healthcare provider is also recommended for resolving more difficult issues.

Audiologists and other hearing specialists have extensive understanding of how to appropriately fit and adjust hearing aids tailored for each patient's needs. Schedule appointments whenever emerging problems can’t easily be addressed through basic troubleshooting. The specialist can examine positioning, change out custom molded components, remove blockages, and update settings accordingly.

Establishing this ongoing support empowers patients to get the most optimal hearing improvements from using Jabra hearing aids. Partner with both Jabra and your dedicated hearing provider whenever trouble arises to keep hearing aids operating smoothly.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.