Why Does TikTok Keep Freezing & Crashing? How to Troubleshoot and Fix

Understanding TikTok's Freezing Issue

TikTok has become one of the most popular social media platforms, especially among teenagers and young adults. However, many users have recently reported problems of the app freezing or crashing unexpectedly. The freezing issue can be frustrating as it interrupts the browsing and video watching experience.

What Causes TikTok to Freeze?

There are a few potential reasons why TikTok may freeze on your device:

• Buggy app update - An recent app update may have bugs that cause freezing issues.
• Outdated app version - Not having the latest version of TikTok installed.
• Poor internet connection - Using TikTok with a slow/unstable internet connection.
• Too many background apps - Other apps running simultaneously can drain resources.
• Low storage space - Insufficient storage space on your device.
• Unsupported iOS/Android OS - Using old unsupported OS.
• Server outage - Temporary issue with TikTok's servers.

When Does TikTok Freeze?

Common times when users experience TikTok freezing include:

• When first opening the TikTok app.
• While scrolling through the feed, especially quickly.
• When watching longer videos.
• Switching between messaging and video tabs.
• Using filters or camera features.
• Tapping on hashtags or profiles.

How to Fix TikTok Freezing

If you're experiencing freezing issues on TikTok, try these troubleshooting tips:

1. Force close and restart the app - Completely shut down TikTok and restart.
2. Check for app updates - Install the latest TikTok app version.
3. Free up storage space - Delete unused files and apps.
4. Clear app cache/data - Helps remove corrupt temporary files.
5. Disable background refresh - Stops non-essential activities.
6. Turn on Airplane mode briefly - Fixes temporary network issues.
7. Restart your device - Performs a clean reboot.

Avoiding Freezing Problems on TikTok

Once you have fixed any current freezing issues, there are some steps you can take to avoid further problems when using TikTok:

Keep the App Updated

Make sure you have installed the latest version of TikTok as soon as any new updates are available. Updates often include bug fixes for problems like freezing issues. You can enable automatic updates in your device's app store settings.

Clear Cache Regularly

Clear the TikTok app cache and data every couple weeks to remove any built up temporary files that may cause performance problems. The process only takes a few minutes.

Close Background Apps

Free up device resources by closing any apps running in the background when not needed. Streaming social media platforms like TikTok require significant processing resources.

Use a Stable Internet Connection

Only access TikTok when you have a solid WiFi or mobile data connection. Using the app with a poor network can lead to buffering issues which appear similar to freezing.

Update Your Device Operating System

Make sure your Android or iOS operating system is updated to the latest recommended version. Running TikTok on an unsupported or outdated system can sometimes cause glitches.

Restart Your Phone Regularly

Perform a restart on your device every few days to clear out any memory issues causing freezing or slowdowns. A normal restart helps TikTok run more efficiently.

Following those best practices should significantly reduce any freezing problems while using TikTok. The app should run much smoother allowing you to watch and engage with all kinds of viral videos.

What to Do If TikTok Keeps Freezing

If you continue experiencing TikTok freezing even after trying the troubleshooting fixes, there may be an underlying issue with your phone.

Test TikTok on Another Device

Try accessing your TikTok account from another mobile device or tablet. If TikTok still freezes, then it likely indicates a problem with your account settings versus device performance issues.

Contact TikTok Customer Support

Reach out to TikTok's customer service for additional support troubleshooting freezing problems. Provide details on when freezing occurs and they can further investigate any server or account issues.

Back Up and Reset Device

For persistent freezing that only happens with TikTok, you may need to back up your smartphone and perform a factory reset. This will wipe the device and offer a clean slate installing apps like TikTok.

Update Phone Hardware/OS

In some cases of an older phone model, the device hardware and operating system may just be dated and unable to smoothly run resource intensive apps. Upgrading to a newer phone is the only solution.

TikTok's viral short videos make it one of the most entertaining apps out there when working properly. Following these troubleshooting and preventative tips will help stop frustrating freezing issues.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.