Understanding Zenni Optical’s Return Policy
Zenni Optical is a popular online retailer offering affordable prescription glasses and sunglasses. But what about returns? Here is an outline of Zenni's return and exchange policies.
Reasons for Zenni Returns
Under their policy guidelines, Zenni accepts returns or exchanges if:
- The prescription strength is off
- There are cosmetic defects like scratches or frame damage
- Issues due to manufacturer’s defects
They can also troubleshoot minor fit or adjustment issues to find a solution before initiating a return.
Return Window
Zenni allows returns within 30 calendar days of when your order was delivered. Simply visit your online Zenni account to start the returns process.
Return Exceptions
However, Zenni does not allow returns or exchanges if:
- Glasses were custom made or customized with engravings etc.
- Non-prescription sunglasses
- Normal wear and tear occurred
- Damage happened due to improper use or negligence
In some cases, exceptions may be considered if issues arise very early on with these.
How Does Zenni’s Return Process Work?
Zenni aims to make returns easy. Here are steps on how it works.
Start a Return Request
First, log into your account at ZenniOptical.com. Under ‘Orders’, find your order and click ‘Return’. Pick reason, select items to return, and submit request.
Receive and Print Label
Soon after submitting return request, a printable Merchandise Return shipping label will be emailed to you.
Pack and Ship Items Back
Carefully pack glasses to avoid further damage, tightly seal package, affix return label to outside, and drop off within 5 business days at any UPS location.
Refund Processing
Once Zenni receives and inspects returned glasses, refund will be issued within 2 billing cycles to original payment method if approved under policy.
Tips for a Smooth Zenni Return
Follow these handy tips for seamless Zenni returns:
Provide Details
Clearly describe reason for return and specific issues with glasses. More details upfront speeds verification and reissuing once received.
Meet Deadlines
Start returns within 30 calendar day window and ship items back within 5 business days of getting label to avoid refund delays or denials.
Take Photos
Take clear, close-up photos of any defects or damage before shipping glasses back to document issues.
Handle with Care
Carefully clean, securely wrap, and pad glasses inside box so they don't get further damaged in transit back to Zenni.
Keep Tracking Number
Save/print the shipping tracking number for your records so you can confirm Zenni’s receipt.
Zenni’s Exchange Policy Details
Along with returns, Zenni also offers convenient exchanges.
Exchange Eligibility
You can request order exchanges if original glasses have issues like:
- Wrong prescription strength
- Poor fit that can’t be remedied
- Defective frames or incorrect item received
- Lens flaws like scratches or damage
Exchange Rules
Keep in mind exchanges must:
- Be made within 30 days of original delivery
- Only swap out same type of product - glasses for glasses
- Pay any extra costs if replacement choice is more expensive
Exchange Steps
To exchange, first return original glasses following usual process. Once Zenni confirms receipt, new replacement order can be placed.
Contact Zenni Support
Reach out directly to Zenni’s Customer Service team with any questions or issues related to returns, exchanges or refunds. Support specialists work to make it right.
Online Chat
Use live online chat through your account or their website for real-time assistance.
By Email
Email customer service at support@zennioptical.com. Expect reply within 1 business day.
By Phone
Call their toll-free support line at 1-800-211-2105, Monday to Friday 7am-7pm Pacific Time.
FAQs
What are Zenni’s reasons for accepting returns or exchanges?
Zenni accepts returns and exchanges for incorrect prescription, cosmetic defects like scratches, manufacturer’s defects, and fit issues they can't remedy. Non-prescription sunglasses, custom orders, normal wear and tear or damage due to improper use are typically exceptions.
How long do I have to return Zenni glasses for refund or exchange?
You have 30 calendar days from the delivery date of your Zenni order to return items. For exchanges, replacements can only be ordered after the initial return delivery is received and verified by Zenni per the standard process.
Does Zenni pay for return shipping?
Yes, Zenni emails customers a free, printable pre-paid return shipping label for UPS within 1-2 business days after a return request is submitted to streamline sending items back for refund or exchange.
Who can I contact with questions about Zenni returns or orders?
You can contact Zenni's Customer Experience team directly by live online chat, email to support@zennioptical.com, or phone their toll-free support line at 1-800-211-2105 from 7am-7pm Pacific Time for assistance.
Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.
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