Zenni Optical Return Policy: How to Exchange or Get Refund

Understanding Zenni Opticals Return Policy

Zenni Optical is a popular online retailer offering affordable prescription glasses and sunglasses. But what about returns? Here is an outline of Zenni's return and exchange policies.

Reasons for Zenni Returns

Under their policy guidelines, Zenni accepts returns or exchanges if:

• The prescription strength is off
• There are cosmetic defects like scratches or frame damage
• Issues due to manufacturers defects

They can also troubleshoot minor fit or adjustment issues to find a solution before initiating a return.

Return Window

Zenni allows returns within 30 calendar days of when your order was delivered. Simply visit your online Zenni account to start the returns process.

Return Exceptions

However, Zenni does not allow returns or exchanges if:

• Glasses were custom made or customized with engravings etc.
• Non-prescription sunglasses
• Normal wear and tear occurred
• Damage happened due to improper use or negligence

In some cases, exceptions may be considered if issues arise very early on with these.

How Does Zennis Return Process Work?

Zenni aims to make returns easy. Here are steps on how it works.

Start a Return Request

First, log into your account at ZenniOptical.com. Under Orders, find your order and click Return. Pick reason, select items to return, and submit request.

Receive and Print Label

Soon after submitting return request, a printable Merchandise Return shipping label will be emailed to you.

Pack and Ship Items Back

Carefully pack glasses to avoid further damage, tightly seal package, affix return label to outside, and drop off within 5 business days at any UPS location.

Refund Processing

Once Zenni receives and inspects returned glasses, refund will be issued within 2 billing cycles to original payment method if approved under policy.

Tips for a Smooth Zenni Return

Follow these handy tips for seamless Zenni returns:

Provide Details

Clearly describe reason for return and specific issues with glasses. More details upfront speeds verification and reissuing once received.

Meet Deadlines

Start returns within 30 calendar day window and ship items back within 5 business days of getting label to avoid refund delays or denials.

Take Photos

Take clear, close-up photos of any defects or damage before shipping glasses back to document issues.

Handle with Care

Carefully clean, securely wrap, and pad glasses inside box so they don't get further damaged in transit back to Zenni.

Keep Tracking Number

Save/print the shipping tracking number for your records so you can confirm Zennis receipt.

Zennis Exchange Policy Details

Along with returns, Zenni also offers convenient exchanges.

Exchange Eligibility

You can request order exchanges if original glasses have issues like:

• Wrong prescription strength
• Poor fit that cant be remedied
• Defective frames or incorrect item received
• Lens flaws like scratches or damage

Exchange Rules

Keep in mind exchanges must:

• Be made within 30 days of original delivery
• Only swap out same type of product - glasses for glasses
• Pay any extra costs if replacement choice is more expensive

Exchange Steps

To exchange, first return original glasses following usual process. Once Zenni confirms receipt, new replacement order can be placed.

Contact Zenni Support

Reach out directly to Zennis Customer Service team with any questions or issues related to returns, exchanges or refunds. Support specialists work to make it right.

Online Chat

Use live online chat through your account or their website for real-time assistance.

By Email

Email customer service at support@zennioptical.com. Expect reply within 1 business day.

By Phone

Call their toll-free support line at 1-800-211-2105, Monday to Friday 7am-7pm Pacific Time.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.