Audien Hearing Aid Complaints - Problems Users Report

Audien Hearing Aid Complaints and Problems - What Users Report

Audien is a popular direct-to-consumer hearing aid brand that offers devices at lower prices than traditional providers. But are the potential savings worth it? Here well explore common Audien hearing aid complaints reported by customers to help you decide.

Well cover complaint topics like sound quality, comfort, effectiveness, durability, customer service, and more. Youll also learn what Audien does right according to users and get solutions to some of the most prevalent issues.

Sound Quality and Performance Complaints

One of the most frequent Audien hearing aid complaints involves sound quality and performance not meeting expectations. Users report issues like:

• Tinny, distorted amplification
• Feedback, whistling noises
• Unable to adjust to comfortable volume
• Failure to amplify high frequency sounds
• Inability to understand speech in noisy rooms

These types of complaints seem most common with their cheaper entry-level models. More advanced Audien hearing aids with customizable settings provide better sound for most.

Fit and Comfort Problems

Since Audien sells hearing aids online without in-person fittings, many people struggle to get the devices adjusted right for their ears. Common comfort complaints include:

• Earbuds falling out of ears
• Feedback from improper seal
• Physical pain from earbuds rubbing
• Difficulty inserting and removing devices
• Hearing aids feeling loose or tight

Following the fit instructions carefully or getting help from an audiologist can help minimize comfort issues. But the lack of professional fitting remains a drawback.

Battery and Charging Issues

Some Audien users report battery and charging problems like:

• Batteries dying prematurely
• Devices failing to hold a charge
• Long battery charging times
• Need to frequently replace batteries

Trying different batteries, cleaning the battery contacts, and proper storage maintenance may help with battery-related problems.

Durability and Reliability Complaints

With affordability as a main selling point, some Audien hearing aids fall short on durability per reviews. Common problems include:

• Stopped working after a few months
• Internal electrical/wiring defects
• Earbuds detaching from device
• Cracking or breaking with minor impacts
• Failures after exposure to water

Opting for a mid-range or premium Audien model may provide better reliability and longevity.

Tech Support and Customer Service Issues

Being an online company, Audien relies on customer service to handle technical issues and questions. Unfortunately, reviews of their support are mixed. Complaints include:

• Long phone hold times
• Unresponsive contact form/email help
• Support unable to resolve problems
• Trouble getting warranty replacements
• Unknowledgeable representatives

Audien pledges to provide caring support. Reaching out to management for unresolved issues may be needed in some cases.

What Audien Hearing Aid Users Like About the Brand

While complaints arise with any brand, Audien also receives positive feedback on:

• Affordability - Prices 20-60% below major competitors.
• No doctor visits needed - Ships direct to your home.
• Risk-free trial - 60-day money back return policy.
• Good sound amplification - When fitted correctly.
• Rechargeable options - No battery buying.
• Smartphone app control - Adjust settings remotely.
• Customer support - Some users report great help.

Weighing the pros and cons can determine if lower cost is worth potential drawbacks for your needs.

Solutions to the Most Common Audien Hearing Aid Complaints

While Audien hearing aids may not be flawless, there are solutions to common sound, comfort, and performance issues users experience:

Fit Problems

Get help from an audiologist with ear impressions and fittings. Proper physical adjustment optimizes comfort and functionality.

Sound Quality Issues

Work through Audiens sound tuning process and customize amplification to match your specific hearing loss profile.

Durability Complaints

Select a mid-range model like the A3 or A5 to get better construction quality and reliability.

Customer Service Problems

Request to speak to a supervisor if your issue is not resolved promptly by front-line support.

Battery Life Problems

Ensure you are using the correct battery type for your model. An audiologist can show proper battery changing technique.

Trying the above solutions and tweaks may help minimize some of the common Audien complaints reported by those new to the brand.

Audien Hearing Aid Reviews: What Customers Are Saying

Looking at Audien hearing aid reviews provides helpful insights into real-world customer experiences. Here are some standout reviews:

Positive Reviews

"These Audien hearing aids are amazing for the price. I can hear conversations clearly without turning the TV to full blast. The rechargeable battery lasts all day between charges."

"Technical support walked me through adjusting the fit and settings perfectly. Now I can hear beautifully and they are so comfortable I forget they are in."

Negative Reviews

"The left hearing aid started squealing with feedback after only 2 months. Audien support was useless at resolving the issue and I'm outside the return window."

"Maybe I got a lemon but the sound from my Audien HA-2 is tinny with static hissing. Gets painful to listen to after an hour and I still can't understand speech in restaurants."

Results obviously vary, so set proper expectations based on your budget and remember you can return within 60 days if unsatisfied.

Audien Hearing Aid Alternatives to Consider

While Audien offers affordable pricing, those unsatisfied with performance may want to explore alternative brands like:

MDHearing

Another budget online brand with modern rechargeable models and positive reviews. Prices from $399-$899.

TruHearing

Works with local audiologists for fittings while saving up to $2,400 per pair. Models from leading makers.

Eargo

Unique rechargeable, nearly invisible in-ear hearing aids start at $1,650. Good for mild-moderate loss.

Costco

Members get savings on major name brand hearing aids sold on-site and online. Prices from $999-$2,999.

Doing ample research helps determine the right balance of value, features, and quality for your needs and budget.

Is Audien a Good Value?

The verdict is mixed on whether Audien provides sufficient value to overlook some shortcomings. It depends on your priorities.

Those wanting professionally fitted high-end hearing aids are better off spending more for quality and audiologist support. But if your top concern is ultra-affordability, Audien presents a decent budget option to try.

Just ensure you understand the potential compromises in areas like sound performance and rely on the 60-day trial period in case you are unsatisfied.

The Bottom Line on Audien Hearing Aids

Audien aims to make quality hearing aids accessible and affordable for all. However, user reviews indicate inconsistent results.

Their top-of-the-line rechargeable models generally satisfy on key criteria if you get the settings professionally calibrated. Entry models are more hit-or-miss.

Weigh your needs and tolerance for risk before choosing Audien over more reputable brands. Seek support to optimize any hearing aids you get for best results.

Frequently Asked Questions

Does Audien make good hearing aids?

Opinions on Audien hearing aid quality vary. Their higher-end models tend to perform pretty well overall. Entry models are less consistent. Audien offers decent functionality for budget shoppers.

Where can you buy Audien hearing aids?

Audien sells hearing aids directly to consumers online through their website. You don't need prescriptions or fittings. Devices ship to your home.

Does Audien allow returns?

Yes, Audien offers a 60-day money back guarantee allowing returns of hearing aids for any reason if unsatisfied. Just contact support to start a return.

Do Audien hearing aids work with iPhone?

Yes, Audien's Bluetooth-enabled rechargeable hearing aid models can stream phone calls, music, and more from iPhones and compatible iOS devices.

Are Audien hearing aids any good?

Audien is a decent option for those wanting an affordable hearing aid without visiting clinics. Quality varies across models. Seeking professional help optimizing the settings is recommended.

Disclaimer: This article is for informational purposes only and does not constitute medical advice. Always consult with a healthcare professional before starting any new treatment regimen.